Returns & Refunds

Returns & Refunds


You must request a return within 5 days of receiving your order.

Process for returning an item :

1. Make sure it meets the criteria for a valid return
2. Send us a message at support@zzsales.com indicating the intent to return the item. Please include the following in the email :

    • Photo/video of the item depending on the item
    • Tags and labels attached

We will respond you on a business days within 48 hours and assist you in processing the return of the purchased item.

If your return request is accepted, you should return back the item(s) within 7 days.

 • Please ensure that if you are returning product(s), they should be in perfect condition, unused, unwashed and with their original packaging (if applicable)   

• Buyer is responsible for return shipping cost

• Original shipping charges will not be refunded

As soon as we receive the item as-shipped condition, we will refund you the purchase price and inform you via email.

 

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

Reasons Description
Objective reasons  Damaged The product is damaged in delivery
Defective The product does not function as described in its manufacturer specification
Incorrect/wrong item Not the product the customer ordered (e.g. wrong size or wrong color)
Missing items/parts Missing items/parts as indicated in the packaging
Does not fit* A customer receives the size that was ordered but it does not fit*
Website error The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)